Delivery & Returns

Delivery info

We have a fixed delivery cost of just £4.95 for all worldwide deliveries.

Returns

Not what you ordered or something not right? Here's how we can fix it:

  • Returns are free if sent within the UK.
  • Returned items must be in their original packaging with all labels still intact.
  • The garment must be unworn.
  • To qualify for a refund or exchange, returns must be received within 60 days of the original order being placed.
  • Refunds are processed within 72 hours of accepting the returned item back in our warehouse
  • Shipping and tax/duties charges are not refundable unless the product is damaged, defective or you have received the wrong item.
  • If you wish to exchange an item, we will deliver the new item to your existing delivery address.
  • You must complete the return form (included with your order), and fill in your reason for returning.
  • In the unlikely event that an item is returned to us in an poor condition, we may not be able to accept it for return and refund.
  • For any damaged or faulty products we will cover up to £20 GBP returns postage - if your returns postage costs more, please get in contact with our customer service team (info@contra-movement.com).
  • When returning items to us, please obtain a printed receipt. Store the receipt safely with you until your request has been processed as we may ask you for the proof of shipment.

Note: All returns are subject to testing upon receipt - we reserve the right to refuse a refund if the product shows signs of use